LG’s Airport Robots on trial service at Incheon International Service

Since July 21, LG put into trial service in Incheon International Airport (IIA) a number of Airport Guide Robots and Airport Cleaning Robots to assist travelers arriving and departing Korea.

The Airport Guide Robot will roam the airport providing information and assistance to visitors while the Airport Cleaning Robot will be on hand to keep the floors impeccably clean.

By dispatching its robots to one of the largest and busiest airports in the world, LG will be able to provide its robotic services to approximately 57 million travelers who pass through the airport every year.

While the robots are officially going into trial service today, they have been a familiar presence to frequent travelers since February, when they began beta testing at IIA. LG engineers have been fine tuning the robots for the past five months, improving their performance based on the data and experience collected during the beta test.

Equipped with LG’s voice recognition platform, the Airport Guide Robot understands four different languages – Korean, English, Chinese, and Japanese – the four most popular languages spoken at the airport, in order to provide assistance verbally.

The robot can connect to the airport’s central server to provide information regarding boarding time and locations of restaurants, shops, and much more. With a quick scan of a boarding pass, the Airport Guide Robot can escort the late or lost traveler to the right departure gate on time.

The Airport Cleaning Robot detects the areas that require the most frequent cleaning, stores those locations in its database and calculates the most efficient routes to get there.

Are you excited to see these robots? Or have you seen them already?