Grab marks its 10th anniversary with 10 billion rides and deliveries made.
With these 10 billion rides, Grab travelled an incredible 60 billion kilometres, bringing meals, groceries, packages, and transporting passengers to their destinations. 60 billion kilometres is equivalent to travelling on every road in the world 933 times over.
The 10 billion moment came exactly on the 4 July, at 7:45PM (GMT+8). Right then, 108 rides and deliveries started simultaneously in the region. One passenger in Sarawak, Malaysia was heading to a restaurant for dinner, and in West Java, Indonesia someone was receiving their seafood meal at home.
GrabBikes were getting people to places fast, too. In Ho Chi Minh City, Vietnam, someone was zipping to the airport, while in Thailand, someone was getting home in Ratchathewi, Bangkok.
The delivery service is celebrating some longtime drivers, too. In Selangor, Malaysia, a GrabCar driver-partner was completing their 35,286th ride, sending a passenger to a bicycle store in Petaling Jaya. This driver was just one of millions of drivers on Grab, keeping Grab’s network of driver-partners going.
Grab also welcomed a new user when it crossed 10 billion. In Jakarta, someone was having their very first Grab order of a local meal.
Changing habits over social distancing
As we make our way out of the pandemic, it’s remarkable to see how the last two years have changed habits.
When more people started working from home in 2020, food orders grow alongside. People used Grab to connect when they couldn’t see each other in person, sending their love through sweet treats and desserts—that category went to the top of the list of most ordered meals across the region. That habit’s stuck in countries like Singapore, where users continue to order desserts most.
The grocery delivery service, GrabMart, was initially in testing just months before the first Covid-19 cases were reported in the region. As it rolled out throughout the region in 2020, it grew exponentially at 50% week over week, as cities shut down and people sheltered in place.
With that growth, Grab was also able to use the data from these orders to continually refine the experience, both for our delivery partners, and end-users.
Returning to life before Covid-19
As the region returns to life before the pandemic, average rides per second have also gone up. Thailand marked the highest increase in average rides per second, going up threefold from the start of the pandemic to today.
Meanwhile, despite being a small island, Singaporeans in Grab cars were zipping all over the country, tracking the longest rides, at 11.2 kilometres per ride on average.
Although the past few years have been tough, people continued giving in these difficult times. It was heartwarming to see a rise in tips given to our partners. Indonesia topped our charts with the most tips given, at US$1,852,072 in the past four years.
Grab is deeply grateful to have been a part of your lives for the past 10 years and hope its superapp will continue to drive the region forward. The company is committed to creating value for your home, building tech for Southeast Asia, by Southeast Asians.