Café manager of Luxe Singapore scolds customers over a cheap purchase - Alvinology

Café manager of Luxe Singapore scolds customers over a cheap purchase

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Instagrammer Chelsea Teng has taken to social media to report on an unpleasant experience at a café called Luxe Singapore where she had allegedly been scolded with vulgarities for only ordering ice cream: let’s take a look at what happened!

Facebook and Instagram Updates

Chelsea posted text posts on her Instagram story to explain the whole incident as seen below:

Café manager of Luxe Singapore scolds customers over a cheap purchase - Alvinology Café manager of Luxe Singapore scolds customers over a cheap purchase - Alvinology Café manager of Luxe Singapore scolds customers over a cheap purchase - Alvinology

Some of her followers replied to her stories and she posted these responses in another text post:

Café manager of Luxe Singapore scolds customers over a cheap purchase - Alvinology

She also posted screenshots of these Instagram story posts on her Facebook account with the caption:

“Just my two cents on the worst encounter I’ve had at an F&B outlet – Luxe Singapore at Keong Saik Road. Though I stayed less than an hour, I was demanded to buy more than “just a fucking ice cream” because the owner “had rent to pay”. ”

Summary of Events

Café manager of Luxe Singapore scolds customers over a cheap purchase - Alvinology

Chelsea had allegedly stopped at Luxe SG café for a short break and ordered ice cream for herself and her friend. After sitting and dining for about 15 minutes, she was first reportedly approached by the manager who was apparently insistent on them ordering a drink or more food as they had “already taken pics here, used our space”. Towards this request, she declined.

After the first encounter, Chelsea went to foot the bill with a (pleasant) waiter and settled some transactional errors and the manager walked up to her again.

Reportedly, he tried to advise her against making cheap purchases (in this case, “just a scoop of ice cream”) as it would constitute taking up space in the restaurant and costing the restaurant (which has to pay rent). When she defended herself, the owner allegedly used vulgarities (“don’t just go to a café buying a f***ing ice cream”) which upset her so much she teared up.

Chelsea ended up with a summary of the incident and advising followers against visiting the café, which she tagged.

Chelsea also proceeded to post a 1* review on Luxe SG’s Facebook page.

Luxe SG has not responded to this incident as of posting.

What do you think about this incident? Do you agree with Chelsea or with the café managers’s view? Let us know in the comments below!

Photo credits: danielfooddiary

6 comments
  1. Thank you for this article.
    I completely stand by my apology to Chelsea, as this behaviour is not a true reflection of my character – as anyone who knows me will testify. As a veteran of the F&B industry, I am proud of my customer service & professionalism.
    I would like to however clarify one point which seems to have gone unmentioned. I was speaking to Chelsea not as a customer, but as a fellow professional, given it was very clear she was using our restaurant and its decor as a backdrop for her own photographic work and other product endorsement.
    Whilst I support freelance work and creativity, and as flattered as I am that people still choose Luxe as a backdrop to their photographic work, I feel it is important to respect and understand the restaurant owners’ perspective.
    To this end I would like to offer all your readership a 20% discount by mentioning this article, and to experience Luxe and our customer service firsthand.

    1. Right on Richard! Chelsea is a fucking useless blogger. I hate these fucking bloggers they think they are “experts “ in F&B. Food Blogger are whores who fuck and tell at least hookers are professionals!

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