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All your questions about the AirAsia move from Terminal 1 to Terminal 4 answered here

All your questions about the AirAsia move from Terminal 1 to Terminal 4 answered here

AirAsia travelers, take note of this change!

All AirAsia flights scheduled for that day will arrive at and depart from Terminal 4. Departing and arriving flight schedules will not be affected by the move.

Guests departing from Terminal 4 are advised to arrive 3 hours before departure to ensure sufficient time to move through the new terminal, while those arriving in Terminal 4 are advised to inform their loved ones of the change.

Guests can reach the terminal via taxi, private hire cars, bus and personal transportation.

Those using MRT services will need to head to Terminal 2 Arrival Hall and take the free shuttle bus service that will ferry guests to Terminal 4. The shuttle bus will be available every 10 minutes for 24 hours a day, every day of the week.

What does the move mean?

At Terminal 4, AirAsia will deploy 19 check-in kiosks, 14 auto bag drop machines, two document check counters and two payment counters at Row 4, with group check-in services available at Row 5.

Guests will be able to check-in at home via web and mobile, print their bag tags at our self-service kiosks and drop their bags at the auto bag drop machines when they come to the airport, or proceed directly to the gate if they have no check-in baggage.

Have any questions?

1. Will the move affect all AirAsia flights?

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All AirAsia flights arriving and departing in Changi will now operate out of Terminal 4.

2. Will flight times be affected due to the terminal movement?

There will be no change to the flight schedule.

3. How can I access Terminal 4 from the old Terminal 1?

Guests can reach the terminal via taxi, private hire cars, bus and personal transportation. Those using MRT services will need to head to Terminal 2 Arrival Hall and take the free shuttle bus service that will ferry guests to Terminal 4. The shuttle bus will be available every 10 minutes for 24 hours a day, every day of the week. .

4. Where will AirAsia’s check-in and baggage drop counters be located in Terminal 4?

AirAsia will deploy 19 check-in kiosks, 14 auto bag drop machines, two document check counters and two payment counters at Row 4, with group check-in services available at Row 5.

5. Are check-in kiosks available in Terminal 4?

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All AirAsia check-in services will be automated with the deployment of check-in kiosks similar to the ones currently used in Terminal 1.

6. Where will AirAsia’s customer service counter be located in Terminal 4?

There will be four kiosk assistant counters at Row 4, made available for those who require an upgrade, wish to amend services or purchase flight tickets.

7. If I have special requirements (e.g. wheelchair), where should I go in Terminal 4?

All special requests should be brought to the attention of staff at the kiosk assistant counters at Row 4.

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