Motorist study: Singapore used car buyers are doing more research than ever before, but trust still falls short

• Singapore car buyers still lack confidence due to unclear pricing and inconsistent information, even after weeks of research.
• Consumers spend up to four weeks researching before visiting a dealership, yet gaps in consumer trust persist.
• Buyers are up to 3 times more likely to return to the same dealership when pricing is clearly itemised.
• Trust is becoming a stronger decision driver than price when comparing similar vehicles.

“Consumers are encouraged to look out for CaseTrust-accredited motoring businesses when making a purchase,” said Mr Melvin Yong, president of CASE. “These accredited dealers are required to adopt clear agreements and maintain safeguards that provide an added layer of protection for consumers.”

A market at an inflection point

The findings suggest that Singapore’s used car market is entering a more mature phase – where informed, cautious buyers expect greater transparency, consistency, and accountability.

As expectations continue to rise, the ability to provide clear information and build trust will increasingly define both consumer confidence and long-term competitiveness in the market.

For a deeper look into the factors and data which shapes today’s car-buying decisions, please access the full Motorist SmartBuy Guide 2026 for more information on the used car landscape.

Download the Motorist SmartBuy Guide 2026: link
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Motorist

Motorist is a Singapore-based automotive platform dedicated to help drivers manage vehicle ownership through services such as buying and selling cars, insurance comparison, and financing tools. The Motorist Super App provides a comprehensive range of services, catering to all aspects of vehicle ownership and management.