Currently operating from Terminal 2 (T2), Scoot will soon operate at Singapore Changi Airport’s Terminal 1 (T1) starting 22 October 2019.
Since April 2019, Scoot has launched eight new destinations in China, India, Laos and Malaysia, as part of expansion plans for the future, and is on track to launch nine more new routes by end of 2020. As Scoot’s growth is expected to continue, customer experience will play an even bigger role, with check-in experience identified as one of the top three areas it wants to improve for passengers.
Partnering Scoot, Changi Airport remains committed to delivering a smooth and seamless passenger experience, even as it plans for greater capacity to meet the growing demand for air travel. Over the last five years, Changi Airport has undertaken upgrading works to expand the passenger handling capacity of T1.
The Departure Hall has seen a new central zone for Fast and Seamless Travel (FAST) featuring automated check-in kiosks and bag-drop machines. At the Arrival level, the Meeters and Greeters Hall has been expanded and is seamlessly integrated with Level 1 of Jewel Changi Airport.
Two baggage claim belts have also been added to the original eight in the Baggage Claim Hall, of which two have been lengthened to handle more arriving passengers. With the opening of Jewel Changi Airport since April 2019, Scoot customers also enjoy early check-in at Jewel, up to 18 hours before their flight.
Terminal information on Scoot flights departing and arriving on 22 October 2019 will be available here and the iChangi app. All Scoot customers will be progressively updated from late July.