Emirates has soared to new heights, securing the coveted title of ‘Best Airline in the World’ at the ULTRAs 2024 Awards. Voted by thousands of global travelers, this honor recognizes Emirates’ commitment to world-class service, innovative offerings, and value-driven experiences. This latest accolade adds to Emirates’ impressive 2024 award streak, which includes ‘World’s Best Airline’ from Telegraph Travel and ‘Best Airline’ by The Times and Sunday Times Travel Awards.
The ULTRAs are a prestigious benchmark in the travel industry, celebrating top performers across categories based on the votes of a discerning global network of affluent travelers. The award was proudly accepted by Thierry Aucoc, Emirates’ Senior VP of Commercial Operations in Europe and the Americas, and Jabr Al-Azeeby, Emirates’ Divisional VP in the UK, at a grand event held at Kensington Palace in London.
Innovative Experiences Taking Flight
Emirates has continued to redefine luxury travel by investing in cutting-edge products, advanced technology, and route expansions, all designed to elevate passenger experiences. Over the past year, Emirates rolled out eight fully refurbished aircraft, including three A380s and five Boeing 777s, as part of a $4 billion retrofit initiative. Additionally, Emirates invested $11 million to open new premium lounges at London Stansted and Jeddah, while upgrading its lounge in Paris.
The airline also expanded its network, resuming flights to Phnom Penh via Singapore and adding new routes to Bogotá (via Miami) and Madagascar (via Seychelles). This growth coincides with record-breaking half-year results, carrying 26.9 million passengers across more than 148 destinations from April to September 2024.
Setting the Bar in Customer Experience
Emirates recently achieved the 2025 APEX World Class Airline award for outstanding customer service and exceptional standards in safety, sustainability, and guest experience. Additionally, Emirates swept five titles at the Forbes Travel Guide’s Air Travel Awards, including ‘Best International Airline,’ ‘Best Culinary Programme,’ and ‘Best First Class,’ among others.
Passengers can enjoy Emirates’ expansive fleet of Boeing 777s and Airbus A380s, featuring spacious cabins, the iconic A380 Shower Spa, and Onboard Lounge. Travelers also experience Emirates’ signature hospitality, regionally inspired cuisine, and the award-winning ice entertainment system, offering over 6,500 channels.
In a recent collaboration with Spotify, Emirates has added playlists and podcasts to ice, enhancing entertainment options in the sky.
