From 1 July 2020, Resorts World Sentosa will again be the delightful and fun resort dedicated to providing all visitors with a happy and memorable retreat.

Guests will once again be thrilled to go on their favourite movie-themed rides and be reunited with much-missed characters at the Universal Studios Singapore, see the marine animals at S.E.A. Aquarium, and more!

RWS will be adopting a cautious approach for our gaming facility, which will open as part of our attractions, and operate at a reduced capacity. It will be open but limited only to existing Genting Rewards members and/or Annual Levy Holders. The Casino will also abide by strict safe management measures.

Here are all Resorts World Sentosa safety measures to be strictly observed this July reopening:

All Attractions

1. SafeEntry check-in and out.
2. Entrance temperature checks using thermal scanners.
3. Admission and VIP tours for groups of up to five only.
4. Mandatory wearing of face masks for guests.
5. Online advanced reservation for all guests including Annual and Season Pass Holders to minimise crowding.
6. Visible social distancing markers placed in areas where guests are directed to queue to ensure at least one-metre spacing.
7. Visible safe distancing floor markers at all viewing areas at S.E.A. Aquarium.
8. Alternate row seating for all rides, with family or group occupying the same row.
9. Queue tickets with a return time to be issued during peak periods to reduce time spent queuing for rides.
10. Shows, parades, fireworks and street entertainment will not be taking place to ensure social distancing requirements are met.
11. Tables at F&B outlets spaced at least one-metre apart, marked with alternate seating.
12. Menu viewing by scanning QR code and contactless payment set up at all Point-of-Sales counters.
13. Hand sanitisers widely available.
14. Roving Safe Distancing Ambassadors to ensure compliance.
15. All Team Members on duty are required to wear face masks, and those in close contact with guests are required to put on both face shields and masks.
16. Team segregation such as split team arrangements, staggered shifts and mealtimes, and safe distancing continue to be in place to protect our team members.
17. Tables at staff cafeterias installed with antimicrobial-coated acrylic shields.
18. Intensive and frequent cleaning and disinfection of all high touchpoints including the application of the antimicrobial coating.
19. All rides are wiped down after every use.
20. All 3D glasses will be disinfected after every use

Casino

1. Entry limited only to existing Genting Rewards members and/or Annual Levy Holders.
2. SafeEntry check-in and out.
3. Entrance temperature checks using thermal scanners.
4. Mandatory wearing of face masks for guests.
5. Visible social distancing markers placed in areas where guests are directed to queue to ensure at least one-metre spacing.
6. Alternate electronic gaming machines available.
7. Gaming table seats are spaced at least one metre apart.
8. Limiting the number of patrons at each gaming table.
9. Not accepting bets by standing patrons.
10. Seats in restaurants and lounges spaced at least one metre apart.
11. Deployment of roving Safe Management Ambassadors.
12. Hand sanitisers widely available.
13. Dealers disinfect hands before entering and exiting pits, and after handling items from patrons.
14. Team members in close contact with patrons are required to put on face shields and masks when on duty.
15. Staggered shifts and meal times for team members, including antimicrobial-coated acrylic shields installed at all tables in staff cafeterias and safe distancing of at least one-metre between seats.
16. Antimicrobial-coated acrylic shields installed at all gaming tables, gaming machines and F&B outlets.
17. Increased frequency of cleaning and disinfection of all common areas and high touchpoints.
18. Across casino, antimicrobial coating extensively applied to surfaces, covering all high touchpoints.
19. Gaming chips collected from customers cleaned and sanitized.
20. Playing cards disposed after 2 hours of use 21. Increased supply of fresh air through a combination of HEPA (high-efficiency particulate air) air filters, Ultraviolet C treatment and air ionisers deployed across the gaming floor.

Attractions

1. Universal Studios Singapore
   • Reopening Date: 1 July 2020
   • Operating Hours: Thursday to Sunday (*from 9 July 2020); 2 PM to 9 PM
   • *Closed from Monday to Wednesday
2. S.E.A. Aquarium
   • Reopening Date: 4 July 2020
   • Operating hours: Saturday to Tuesday; 10 AM to 5 PM
   • *Closed from Wednesday to Friday

The following offerings will not be available until further notice:

• Hollywood Dreams Parade
• Rhythm Truck
• Turntables
• The Dance For The Magic Beans
• Madagascar Boogie!
• Lake Hollywood Spectacular
• Elmo’s TV Time
• Lights, Camera, Action!
• WaterWorld
• Shrek 4-D Adventure
• Donkey Live
• Magic Potion Spin
• Amber Rock Climb

All shows, public feeding sessions and character meet-and-greet will not be available until further notice. Please refer to RWS website for details including the latest programming updates.

Admission

• Onsite ticket purchase will not be available during the initial phase of reopening
• Guests can purchase tickets here
• Prior to visiting the park, all guests, including Annual or Season Pass Holders, are required to make an advanced reservation and book their date of visit here in order to be admitted into the park

Extension of Annual and Season Passes

As a show of appreciation to all our members who have supported us over the years and been so much a part of the fun and adrenaline in our award-winning attractions, Annual and Season Pass Members will be provided with a complimentary extension to their memberships.

The number of days extended will be equivalent to the duration of time that the parks were closed.