AirAsia Travel Advisory: Credit Account with 2-year validity now an option for flight bookings up to 31 July

AirAsia guests with flight bookings departing between 23 March and 31 July 2020 can now choose between a Credit Account with a 2-year validity period or unlimited flight changes for flights departing up to 31 October 2020.

All Credit Accounts previously issued for COVID-19 related disruptions will also be provided with an automatic extension of validity up to 2 years for future travel.

Options available for guests with eligible bookings are:

  1. Unlimited flight changes – Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability;
  2. Credit account – Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

Guests can refer to the COVID-19 Guide for step-by-step instructions on how to use the airline’s AI chatbot AVA to make their selection.

Please note that the customer support services including AVA are currently receiving a very high volume of requests and we are doing everything we can to assist our guests during this time. AirAsia asks guests to bear with it as the airline prioritise guests with immediate flight departure needs first.

Within the next few weeks, the validity period of all unused Credit Accounts issued to guests affected by COVID-19 travel disruptions earlier will also be automatically extended to 2 years. No action is required from these guests.

The above guest information is only applicable for direct online bookings made via the airline’s official website. For group bookings or those made with travel agents, kindly refer to your respective booking agent for further assistance.

AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.

Follow AirAsia on Twitter (@AirAsia) and Facebook for the latest updates. Guests are also encouraged to check their flight status online for live updates.

Irone Kim

Recent Posts

Celebrate the Festive Season in Style at Grand Hyatt Singapore

Grand Hyatt Singapore invites you to Come Home for Christmas, marking its first holiday season…

25 mins ago

Singapore Writers Festival 2024: A Celebration of Stories Rooted ‘In Our Nature’

The 27th edition of the Singapore Writers Festival (SWF) concluded triumphantly, captivating audiences from November…

3 hours ago

Step Into the Mystery: Disney+ Presents The Light Shop Interactive Pop-Up

Disney+ is lighting up the streets with an enchanting and immersive pop-up experience, The Light…

6 hours ago

The Pace Officially Launches at Funan: A Game-Changer for Multi-Discipline Athletes

The Pace has officially launched at Funan. Blending sports, style, and community, this unique destination…

8 hours ago

KORIO Returns for Good: A Permanent Home with Zouk Group

KORIO is making its permanent comeback in partnership with Zouk Group. Following the massive success…

10 hours ago

Affordable Art Fair Singapore Celebrates 15 Years with Record-Breaking Success

The 15th edition of Affordable Art Fair Singapore wrapped up in spectacular fashion, marking a…

1 day ago