Droplet is the new insurance against unexpected high fares from Grab during rainy days

NTUC Income (Income) announced today that it has launched, Droplet, a lifestyle-inspired insurance by Digital Income, its in-house Digital Transformation Office (DTO). Droplet is a blue-sky response to consumers’ pain-point – surge pricing due to rain – when they book a ride on ride-hailing platforms. In Singapore, where an average of 167 days of rainfall can be expected a year, consumers can now meaningfully address this pain point with insurance cover by Droplet as it offers a pay-out when prices on ride-hailing platforms surge due to rain.

The company would like to note to readers that there is no joint-venture, sponsorship, tie-up or any relationship between Income and any ride-hailing platform, and neither is there any intent to connect with or use the brand name of any ride-hailing platform.

Droplet offers insurance to consumers who book a ride via any ride-hailing platforms such as Grab, initially. By the end of the year, Droplet will extend its coverage to other ride-hailing platforms.

Droplet pays up to 60% of the trip fare when it rains

When covered by Droplet, consumers can expect a pay-out of up to 60% of their trip fare and/or cancellation fee when they hail a ride in Singapore on a ride-hailing platform if it was raining at the point of pick-up. For a premium of no more than $9.60 a day, consumers can submit as many ride receipts for claim, up to a maximum of $50 on the same day.

Dynamic premium pricing pegged to real-time weather forecast offers consumers value for money

To enjoy Droplet cover, consumers must purchase the “rainsurance” at least a day ahead of their rides. To help consumers make informed decisions about purchasing Droplet, real-time weather forecast is made available at the point of purchase on www.droplet.sg with premium pricing dynamically pegged to rain forecast.

This means, Droplet premiums will vary according to when consumers purchase the “rainsurance”. Consumers, who purchase Droplet closer to the days that forecast rain are likely to pay a higher premium compared to those who purchase the cover in advance. By offering dynamic premium pricing, consumers can plan for better protection against surge pricing due to rain whenever they hail a ride.

Droplet supports e-claims via PayNow

Designed to offer consumers a seamless digital journey from purchase to claim, those insured by Droplet can simply submit an e-claim by simply forwarding their ride receipts to claims@droplet.sg.

Leveraging Robotic Process Automation (RPA) Technology, each receipt can be easily and quickly verified for rain at the time and location of the ride booking. While the insured has up to seven days to make a claim from the day of the ride, a pay-out via PayNow can be expected within three calendar days from the day of a claim submission.

Income addresses consumers’ pain point by reimagining insurance

Droplet is the latest addition to Digital Income’s slew of insurance offerings that focus on addressing consumers’ pain points with insurance. Some examples of recent offerings include the digital Integrated Shield Plan (IP) on healthinsurance.income.com.sg, which enables fact-finding, decision-making, purchasing and claiming IP online; Jiffy Jane, a chatbot on Facebook Messenger that allows travellers to enquire and purchase travel insurance seamlessly on their mobile devices and “in a jiffy”; and Start.Sure, which plugs the gap for young start-ups who aim to offer tailored protection to their employees.

For more information on Droplet, please visit http://www.droplet.sg.