Manulife is leading the charge in Generative AI (GenAI) innovations, announcing major strides to enhance business processes and customer service. After showcasing their cutting-edge GenAI initiatives during Investor Day, the company is rolling out a series of AI-driven tools across Asia, including in Singapore, setting a new industry standard.
Manulife’s contact centres are now powered by GenAI, designed to streamline and improve customer interactions. The technology automates call summaries, conducts trend analyses, and manages contract lookups in seconds—enabling faster, more precise responses. The first wave of this transformation is set to launch in Singapore by year-end.
Manulife is also debuting two GenAI innovations that are transforming the way agents and underwriters operate, beginning in Singapore:
Manulife is committed to responsible AI, with newly published principles guiding their AI strategy. As regulations evolve, Manulife will continue to refine its GenAI tools, ensuring they remain at the forefront of innovation—benefiting customers, colleagues, and shareholders alike.
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