Categories: Lifestyle

New photo-sharing feature on GrabChat will better help drivers find you

Ever had to cancel a Grab booking because your driver couldn’t find you? With a new photo-sharing feature on GrabChat now, you don’t have to feel like you’re playing 40 questions every time you attempt to describe where you’re waiting for your ride.  

Aware that booking cancellations can be frustrating, costly, and unpleasant, Grab launched GrabChat in 2017, an in-app chat feature that allows drivers and passengers to message one another directly so they can, for example, find the best location for a pick-up.

Dash to CartDash to Cart

 

The introduction of GrabChat has reduced cancellations

Today, 33% of all bookings in Singapore use GrabChat, and since its launch, the company has seen GrabChat make a real dent in cancellation rates. Across Southeast Asia, bookings with GrabChat have been proven to reduce cancellations by up to 50%. They’ve also seen the frequency of drivers cancelling rides because of  “passenger no show” decrease by 40% in Singapore. As there are as many as over 6 million rides each day, that represents a lot of people who have finally found their rides!

To push numbers up further, Grab has introduced photo-sharing to make the pick-up experience a lot more convenient for passengers and drivers. You can just snap a photo of your location and send it to your driver so that there’s no doubt which spot you’re waiting at. 

 

Grab will use your photos to enhance POI accuracy

Looking ahead, Grab will also use these photos to enrich and bring more accuracy to designated Points-of-Interest (POIs – the green dots!). This is important in a country like Singapore where roads can be complex, and pick-up locations may not be as straightforward as “in front of the mall”. With these photos, Grab will be able to better understand which locations are confusing, why they are so, and how they can improve them.

Grab also plans to let drivers share photos with passengers later in the year – for even less cancellations, and an even shorter time to find their ride.

 

Photo-sharing for GrabFood in future

What’s more? GrabChat and photo-sharing could one day be built into other Grab services as well. As a customer, this could mean you would be able to share a photo of your favourite meal so that your driver can help you find it and have it delivered to you faster, fresher and warmer in the bag.

What do you think of this new feature? Tell us in the comments!

Rachel Chan

Rachel is a media content strategist who started her career in traditional TV and newsprint companies. She has 10 years of writing experience under her belt and is currently the editor of entertainment website thepoppingpost.com.

Recent Posts

Bruno Gallery Singapore Celebrates 15 Years of Art, Colour, and Cultural Connection

Bruno Gallery Singapore marks a major milestone this year as it celebrates 15 vibrant years…

6 hours ago

Kylie Cosmetics Unveils Glossy Lip Kits in Singapore — A New Spin on the Iconic Classic

As Kylie Cosmetics celebrates nearly a decade of beauty innovation, the brand is reimagining the…

9 hours ago

From Singapore to Tokyo: Alchemist Coffee Makes Japanese Debut with Flagship Cafés in Aoyama and Asakusa

Singapore’s beloved specialty coffee brand Alchemist has officially arrived in Japan, opening its first two…

12 hours ago

Step into the Past with Singapore Odyssea: A Time-Travel Adventure at the National Museum

This SG60, the National Museum of Singapore unveils its spectacular new signature experience: Singapore Odyssea…

15 hours ago

REDMAGIC Astra Gaming Tablet Launches in Singapore from SGD799 – A Powerhouse Built for Gamers

REDMAGIC has officially launched its cutting-edge Astra Gaming Tablet in Singapore, starting from SGD799. Packed…

17 hours ago

The ‘National Tee’ of Singapore? How UNIQLO’s AIRism is Helping Urbanites Beat the Heat and Sweat

As global temperatures rise and urban weather grows more erratic, UNIQLO’s AIRism range has quietly…

23 hours ago