Tax and duty-free online shopping with iShopChangi

If you are flying via Changi Airport, you can now enjoy tax and duty-free shopping in the comfort of your own homes, without having to rush and worry about missing your flight.

Earlier in September this year, Changi Airport Group (CAG) announced the official launch of iShopChangi, Changi Airport’s new online shopping portal. 

An e-commerce platform offering a good range of popular duty-free products from Changi Airport’s retail stores, iShopChangi provides travellers with the convenience of browsing leisurely and e-shopping to our hearts’ content, even before our luggage is packed.

Changi Airport have 350 retail and services stores spanning more than 50,000 sqm across its three terminals. The launch of iShopChangi will increase the convenience of airport retail, which is an integral part of the travel journey for both departing and transiting passengers.

I think iShopChangi will be particularly handy in helping to quickly fulfill shopping lists which I am sometime tasked to do by my wife or friends to take advantage of the savings from tax and duty-free shopping at the airport.

I often have problem identifying beauty products which my wife tasked me to buy. With iShopChangi, Rachel can just tick off what she wants herself and I can conveniently pick up the item when I am at the airport. No more awkward husband fumbling with cosmetic product names at the airport beauty counters. Nifty!

“Online shopping is now a way of life for many people and a key sales channel for retailers worldwide. As consumers’ lifestyles and shopping habits have evolved with the advent of technology, we are launching iShopChangi to offer our passengers another option to shop with us,” said Ms Ivy Wong, CAG’s Senior Vice President, Airside Concessions.

iShopChangi is designed to address the needs of three groups of passengers – those who prefer to plan ahead; those who are time-strapped; and those who are unaware of what Changi has to offer. 

I happen to fall in the first two groups.

Featuring duty free items popular among Changi Airport’s passengers, iShopChangi offers about 1,800 items across five categories including Beauty; Wine and Spirits; Chocolates and Delicatessen; IT and Electronics; and Timepieces. Apart from established international brands such as Estee Lauder, Nikon, Johnnie Walker, Oris and Godiva, the portal also features local signature brands such as Eu Yan Sang and Bee Cheng Hiang.

I tried it out last month, purchasing three items from iShopChangi – a bottle of Calvin Klein Eternity for myself; a Sulwhasoo beauty pack for my wife and a yoghurt bar for my son.

I completed my e-shopping and order in less than ten minutes. Yes, it is that easy!

The purchase and collection procedure is designed to be simple and hassle-free. Just click to purchase your desired items via the portal, and pick them up at the departure terminal on your way to the flight gate. A centralised process allows customers to purchase items from multiple retailers across different terminals, and enjoy the convenience of collecting them at a single stop – the iShopChangi Collection Centre, which can be found in the Departure Transit Mall of each terminal, near the GST refund counters. These centres are open daily from 5am to midnight:

Easy and convenient.

Best of all, you can shop online with the same assurance and peace of mind as you do at Changi’s terminals as the 30-day money back guarantee offered by retailers at Changi Airport also applies to purchases made on iShopChangi. In addition, members of Changi Rewards, the airport’s loyalty programme, will earn rewards points for every dollar spent on iShopChangi, as well as enjoy exclusive members’ discounts and promotions.

Travelers can make online purchases on the iShopChangi portal from as early as two weeks to 24 hours before flight.

Transactions made on iShopChangi are also eligible for participation in Changi Airport’s anchor retail promotion, the ‘Be a Changi Millionaire’ Draw, which offers the exciting prize purse of S$1 million in cash.

If you traveling via Changi Airport, do remember to visit iShopChangi before flight. 🙂